Selling Through Customer Service
This course is designed to show you the best practice when trying to sell a product through customer service. You will learn how to efficiently communicate, understand the four levels of communication, be able to deliver quality customer service, become an active listener and understand additional techniques such as upselling and evaluation.
What you will learn
Upon completion of this course, you should have a knowledge of:
- how to efficiently communicate with a customer
- the most effective techniques of customer service
- and how to identify customer satisfaction